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Privacy Policy for Frej.AI’s Chatbot Service

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Norse AI Solutions AB ("we," "us," "our") takes your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use Frej.AI’s chatbot services.

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1. Data Controller

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Norse AI Solutions AB

Organization number: 559495-2649

Address: Askrikevägen 32, 18146 Lidingö, Sweden

Email: Privacy@frej.ai

 

2. Personal Data We Collect

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We may collect the following types of personal data when you interact with Frej.AI’s chatbot:

  • User Information: May include your name, email address, phone number, and any other information you voluntarily provide when interacting with the chatbot.

  • Usage Data: Includes interaction logs, IP address, device information, browser type, and the date and time of your interaction with the chatbot.

 

3. Purpose of Data Processing

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We process your personal data to:

  • Provide and improve our chatbot services.

  • Communicate with users and handle customer support requests.

  • Ensure the security and integrity of our services.

  • Analyze and understand user behavior to enhance our services.

 

4. Legal Basis for Processing

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We process your personal data based on the following legal grounds:

  • Performance of a contract: To provide the chatbot service you have requested.

  • Consent: Where you have given explicit consent, such as for marketing communications.

  • Legitimate interest: To ensure the functionality and security of our services, improve user experience, and handle inquiries.

 

5. Data Retention

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We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

 

6. Data Sharing and Transfers

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We do not sell, rent, or trade your personal data. However, we may share your data with:

  • Service Providers: Third parties that help us operate and maintain the chatbot, such as hosting services.

  • Legal Authorities: If required by law or in response to legal processes.

Any data transferred outside the European Economic Area (EEA) will be protected under standard contractual clauses approved by the European Commission.

 

7. Your Rights

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As a user, you have the following rights regarding your personal data:

  • Right to Access: Request access to the personal data we hold about you.

  • Right to Rectification: Correct inaccurate or incomplete personal data.

  • Right to Erasure: Request the deletion of your personal data.

  • Right to Restrict Processing: Request limitations on how we process your data.

  • Right to Data Portability: Receive your personal data in a structured, commonly used format.

  • Right to Object: Object to the processing of your data for direct marketing or legitimate interest.

  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at Privacy@frej.ai.

 

8. Security Measures

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We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

 

9. Changes to This Policy

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We may update this privacy policy from time to time. Changes will be posted on this page, and significant changes will be communicated via email or the chatbot interface.

 

10. Contact Information

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If you have any questions or concerns regarding this privacy policy, please contact us at:

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Norse AI Solutions AB
Askrikevägen 32
18146 Lidingö, Sweden
Email: Privacy@frej.ai

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